Product Enablement Manager

Finaloop is a hyper-growth, tech-enabled startup building innovative financial and operational solutions for e-commerce and DTC (Direct-to-Consumer) brands. We help businesses run smarter through technology, automation, and expert support. We are launching a new line of products, and we’re looking for a customer-obsessed Product Enablement Manager to lead the charge on user adoption and success.

As a Product Enablement Manager, you will be the face of our new line of products for our customers. You will work hand-in-hand with customers, guiding them from setup to mastery. This is a high-touch, customer-facing role. You will be the expert they rely on to navigate the system, troubleshoot workflows, and get value from the platform. At the same time, you will serve as the "ears" of the company, gathering real-world feedback to help the Product team polish the system.

You will be responsible for:

• Own the customer relationship for the new product line: Deliver timely, high-quality support and build trust with our customers.

• Master the platform: Become the deep subject-matter expert on the product’s capabilities to answer complex operational questions.

• Build Scalable Systems: Design the support and success mechanisms needed to scale this new product line efficiently from early adopters to the mass market.

• Lead "White-Glove" Onboarding: Proactively guide customers through the setup process, ensuring they are set up for success from Day 1.

• Troubleshoot & Optimize: Investigate user issues, solve technical hurdles, and teach customers how to optimize their workflows.

• Leverage AI for Efficiency: Actively use AI tools to streamline support processes, improve response quality, and automate workflows where possible.

• Identify & Report Trends: Monitor user questions and friction points to provide structured feedback to the Product team for future improvements.

• Build the Knowledge Base: Create support articles, guides, and video tutorials to help scale our support capabilities.

Requirements:

• Customer-Facing DNA: You love helping people and are passionate about providing excellent service. You don't just close tickets; you solve problems.

• Excellent written and verbal communication skills in English - a must.

• Strong tech orientation; comfortable working with digital tools and SaaS platforms.

• Curiosity & Resilience: You are comfortable working with a new product that is still evolving, and you view bugs as puzzles to be solved.

• A proactive team player who can also work independently and lead processes.

• Demonstrated experience in designing and executing end-to-end processes.

• Experience working with AI tools - an advantage.

• Background in accounting or finance - an advantage (but not a must).

Why join us?

• Join a tech rocket ship! Be part of building a brand-new product from the ground up.

• Be the Launch Expert: Play a critical role in the go-to-market success of a brand-new product line.

• Become a Fintech Expert: Gain deep knowledge in the high-demand fields of e-commerce operations and financial tech.

• Impact: Your feedback will directly influence how we polish and improve the user experience and the product.

• Work in a fast-paced, high-growth environment with a supportive, top-tier team.