Customer Experience Manager

This position is a perfect fit for candidates with an accounting, bookkeeping, or finance background who are interested in joining a fast-growing FinTech startup to deliver an exceptional experience to our customers.

Finaloop’s SaaS solution harnesses the power of automation, artificial and human intelligence to provide real-time bookkeeping services to eCommerce businesses. This is a great opportunity for highly motivated candidates who want to integrate their accounting/bookkeeping/finance skills into the world of accounting technology. With Finaloop, you will have great professional growth opportunities, with all the benefits and rewards of working at a well-funded startup.

Based in Tel Aviv, Finaloop is led by serial entrepreneurs and finance experts, backed by top Venture Capital funds and leading founders of tech unicorns.

Why join us?

• We're pioneers of a new market that we’re creating. Join us in disrupting a multi-billion dollar market that hasn’t seen innovation for decades!

• Work with top-notch talent.

• Take a leading part in a growing team. Opportunity to lead the US-based Customer Support team.

• Highly attractive compensation.

You will be responsible for

• Managing and delivering timely support via email and live chat, ensuring the resolution of inquiries and concerns.

• Providing comprehensive product support, assisting customers with inquiries on using our platform, and troubleshooting.

• Engaging with new leads and users as part of their onboarding process.

• Contributing to Finaloop’s Knowledge Center by creating helpful articles and resources.

• Providing feedback and collaborating with the Product, Operations, and Sales & Marketing teams, to help deliver an exceptional experience to our customers.

• Accounting, bookkeeping, finance, or business background. Experience or certifications in accounting/bookkeeping - a significant advantage.

• 1-3 years of customer service/facing experience. Experience in ecommerce/B2C - an advantage.

• Getting-things-done mindset, customer-first mentality with strong problem-solving skills and attention to detail.

• Proactive team player who can multi-task independently under pressure.

• Fast learner, tech orientation, comfortable working with digital tools.

• Exceptional English written skills. Native English speakers - significant advantage.