Customer Experience Manager
Remote- New York City, New York, United States
$70 per yearCustomer Support
Job description
This position is a perfect fit for candidates with an accounting, bookkeeping, or finance background who are interested in joining a fast-growing FinTech startup to deliver an exceptional experience to our customers.
Finaloop’s SaaS solution harnesses the power of automation, artificial and human intelligence to provide real-time bookkeeping services to eCommerce businesses. This is a great opportunity for highly motivated candidates who want to integrate their accounting/bookkeeping/finance skills into the world of accounting technology. With Finaloop, you will have great professional growth opportunities, with all the benefits and rewards of working at a well-funded startup.
Based in Tel Aviv, Finaloop is led by serial entrepreneurs and finance experts, backed by top Venture Capital funds and leading founders of tech unicorns.
Why join us?
We're pioneers of a new market that we’re creating. Join us in disrupting a multi-billion dollar market that hasn’t seen innovation for decades!
Work with top-notch talent.
Take a leading part in a growing team. Opportunity to lead the US-based Customer Support team.
Highly attractive compensation.
You will be responsible for
Managing and delivering timely support via email and live chat, ensuring the resolution of inquiries and concerns.
Providing comprehensive product support, assisting customers with inquiries on using our platform, and troubleshooting.
Engaging with new leads and users as part of their onboarding process.
Contributing to Finaloop’s Knowledge Center by creating helpful articles and resources.
Providing feedback and collaborating with the Product, Operations, and Sales & Marketing teams, to help deliver an exceptional experience to our customers.
Job requirements
Accounting, bookkeeping, finance, or business background. Experience or certifications in accounting/bookkeeping - a significant advantage.
1-3 years of customer service/facing experience. Experience in ecommerce/B2C - an advantage.
Getting-things-done mindset, customer-first mentality with strong problem-solving skills and attention to detail.
Proactive team player who can multi-task independently under pressure.
Fast learner, tech orientation, comfortable working with digital tools.
Exceptional English written skills. Native English speakers - significant advantage.
- New York City, New York, United States
or
- New York City, New York, United States
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